FAQs

Known Issues

Trouble installing? Update Adobe Air first.
Click here for known issues

Trial and Licence

Is there a trial I can download?

Yes we offer a free trial version, which has the full functionality of the paid for version, to enable you to download and try DADapp for yourself, without any risk.  Once the trial period is over, the trial version remains active but some functionality can no longer be accessed.  For example, your own Index data will remain, but you will only be able to request files from one other DADapp and you won't be able to receive files. The free trial normally lasts for 30 days but, as a special launch promotion, this is extended to 5 full years for those that request a free trial before 12:00 UK time on Monday 16th January 2012.

I purchased a licence but it hasn't arrived yet.  What is wrong?

Your licence key is sent automatically and should arrive within a few minutes (but may take up to an hour). If it doesn't arrive, please check your junk email folder. If it is not there, then you can simply recover it by select Help>Recover Licence Key, above. If you still encounter problems, please contact us and we will make sure you will get your licence as soon as possible.

In which currencies can I purchase DADapp?

You can pay in GBP, EUR or USD.

What payment methods are available?

We offer secure credit and debit card payment through our providers, Optimal Payments.  Alternatively, you can use our PayPal facility, which also enables payment by credit card without the need to use or create a PayPal account.

Will Value Added Tax (VAT) be added to the published price?

No, any UK/EU VAT is already included in the price you see.

How will I be charged?

You will be charged an annual subscription.

How secure are my credit card details?

We do not see, access or store your credit card, debit card or PayPal account details.  Such information is input directly into the systems of Optimal Payments or PayPal via a secure encrypted link during the payment process.

What happens if my licence expires?

You will receive reminders before your licence expires to make sure you have the opportunity to renew.  Should your licence expire, the application will remain active but it will no longer be possible to access all the functionality.  For example, your own Index data will remain, but you will only be able to request files from one other DADapp and you won't be able to receive files.

How do I update my payment details?

Please contact us for assistance.

Can I cancel my subscription?

You can. Please contact us for assistance.

What happens if my licence expires?

You will receive reminders before your licence expires to make sure you have the opportunity to renew.  Should your licence expire, the application will remain active but it will no longer be possible to access all the functionality.  For example, your own Index data will remain, but you will only be able to request files from one other DADapp and you won't be able to receive files.

I am dissatisfied with the product – can I get a refund?

We offer a free trial period to ensure our customers are able to make an informed purchasing decision. Any refund would therefore be at the sole discretion of DAD Solutions Limited. Where such a refund is agreed then this refund would be made within 7 days of us agreeing to the refund.

Getting Started

So, what is DADapp?

DADapp is a tool which allows for simple home networking and sharing, and allows private networking and sharing with friends and family over the internet.  It allows you to seamlessly share your data, easily and securely, and allows you to make more use of the data with easy access to a rich set of data tags.

What are the key benefits of DADapp?

DADapp provides a number of key benefits. DADapp allows you to share information and files within your home very easily. No more emailing files to each other, sharing via USB stick, or worse, not sharing at all.  If you have more than one computer connected to a home network (e.g. your wifi router) then DADapp can make use of this to allow you to share files and information about those files. DADapp keeps you in control of your files and information. You decide who can see the information and with whom you can share files.  It's private and secure. DADapp also allows you to privately share files and information across the web, with friends and family.  With DADapp it's now easy to automatically share those holiday photos of the kids with their grandparents or automatically share a video of the local rugby match with the rest of the team. DADapp provides easy access to a rich set of tags that you can include for your files. This makes it really easy to search for and find files that previously have been hard to locate, such as photos and music files.

If I don't have Adobe Air or Java installed, can I run DADapp?

No. However, don’t worry if Adobe Air or Java is not installed on your machine.  Our downloader will install these for you before installing DADapp.

What platforms does DADapp work on?

DADapp works on Windows XP, Windows Vista, Windows 7, Mac OSX Tiger, Leopard, Snow Leopard and Lion.

Does DADapp work on Linux?

DADapp has not been developed for or tested on Linux and we do not currently support that platform.

How many times can I install DADapp?

You can purchase DADapp licences individually or in multi-licence packs. Each DADapp computer needs a licence but these don’t have to be in your home, so you could give one or more licences to other members of your family in different households, for example.

Do I need admin rights to be able to install & use DADapp on my computer?

Yes. You must have the necessary administrator permissions to be able to install or use DADapp.

Why did I get a firewall warning message when I started DADapp? Also, what should I do about it?

In general, if a firewall or anti-virus software reports an attempt to open a port when DADapp is running then you should allow this, as this is how DADapp allows you to share files and data.  If you inadvertently did not allow DADapp this access, then to enable sharing you will have to go to your firewall or anti-virus software control panel and allow DADapp access.

How can I learn to use DADapp?

Help is available within the application or here. In the future, it is also intended to make tutorial videos available on our website.

Does DADapp have access to my data at any time?

DADapp is an installed application, rather than being hosted on an external server.  This means your data and the data you share is not held by us, but rather is held on your own computers and those with which you have decided to share information.  The only time DADapp holds data at all on an external server is when you send data to different networks using the DADapp webservice.  The data is held until the DADapp users you are sharing the data with have downloaded it, at which point the data will be deleted from the external server. Generally you will be sharing data with other DADapp users on a User-to-User (U2U) basis, in which case data passes directly and is not held on any server.

Using DADApp

Can I do anything else with my computer whilst DADapp is scanning and indexing the folders?

Yes. You can use your computer normally, with DADapp performing its scanning and indexing in the background. There may be some impact on your computer's performance during scanning and indexing, dependent on the volume of files you have selected and your machine's specification.

I have received an error message. What should I do?

Please restart DADapp. If this doesn't rectify the problem then please contact the DADapp support team. Making a note of any error message you receive will help us to determine the cause of the issue.

Why, when I request a file using DADapp on my home network does it seem to take some time to arrive?

A lot depends on the speed of your home network and the amount of work it is doing at the time.  If the network is being heavily used (perhaps someone on the network is streaming a video) then the files transferred by DADapp will take longer to arrive.  Likewise, if you transfer a large number of files or large files, they will take longer than a smaller number or smaller files.  However, you can leave DADapp to get on with it in the background.

Is there a size limit for files I can share using DADapp?

We currently recommend a maximum file size of 50MB. This is likely to be increased in the near future.

What type of files can I share within DADapp?

Theoretically any type you would like to share and common file types are already included in the default media type list. However, more unusual file types will need to be added within General Settings>Media Settings>Edit Media Types

How do I know when DADapp has finished indexing my files?

Currently there is no indication as to when the indexing has complete. However, when indexing begins files will start to appear in the User Interface allowing you to start sharing.

Once I have accepted a file, where does it go?

Win XP: C:/Documents & Settings/Username/DAD/Inbox. Win Vista: C:/Username/DAD/Inbox. Win 7: C:/Username/DAD/Inbox. OSX: Finder/Username/DAD/Inbox

My index seems to take a long time to load. What can I do?

We are aware that index loading time can take too long for certain users, dependant on the volume of data and machine specification, and this issue will shortly be addressed in an update to the application. In the meantime, clicking on the manual sync icon (located at the bottom left of the application) can speed up the process.

My friend invited me to DADapp but I can't see that invitation in my message view?

This is unlikely to happen. However, if it has then a good solution is for you to send a DADapp invite to your friend. If you're still having issues then please contact support.

How can I update my index?

You can update your index at anytime by clicking on the manual sync icon, located at the bottom left of the application.

I am receiving the message 'Unable to start the core process' or something similar and I'm unable to use DAD, what should I do?

Please restart DADapp. If the problem persists please contact support.

I can't see other DADapps on my network, what should I do?

DADapps can take up to an hour to appear on your network, dependent on network speed and a number of other factors, although normally the process is much quicker. If you are still waiting after an hour, please contact support.

I don't understand how smart collections work, please could you explain them?

A smart collection is simply a group of files that is collected together and automatically updated, based on criteria that you set. Criteria can include, file type, location, file date etc. You will see the full list of criteria when you create or amend a smart collection.

General

I am seeing a message after I have paid for DADapp with PayPal that says “This is a non-secure form”. Should I be concerned?

Please do not be concerned. The message is PayPal’s way of advising you that you are moving from the secure connection (https) used during the payment process to a normal (http) connection. Simply press “Send” to return to the DADapp website.

What platform is DADapp built on?

The DADapp user interface is built on Adobe’s Air platform, to provide a compelling user experience.  The core of DADapp is a Java application which performs the heavy duty work of indexing files and sharing data.

Do you offer support for the DADapp application?

Yes. You can always contact us with a question or issue via the contact form on the contact page.

Where can I learn about planned updates and improvements?

We will be adding information about our aims for the next few releases to our Roadmap. You can help influence the direction DADapp takes by visiting our feedback forum and our Facebook page. Also, you can subscribe to our newsletter for updates.

Do you have any plans to extend DADapp?

We certainly do. We have lots of great ideas to make DADapp even more useful and we'll be publishing more about the future on the DADapp website in the coming months.  You’ll also find more information by visiting our feedback forum and our Facebook page. Also, you can subscribe to our newsletter for updates.

I can’t find my question here!

Please contact us. We’re happy to help.

Privacy Policy for "www.dadapp.com" (this "Site")

This Privacy Policy is applicable to this Site only and does not cover any other DAD Web Sites, or those of its partners or any other external links from this site.

Data Protection Act

DAD is committed to the privacy of its web site visitors and observes all of the requirements of the Data Protection Act 1998. DAD Solution Limited is registered with the Information Commissioner’s Office (Registration No. Z184141X)

Information Collected Automatically.

Using web analytics services, SocialSafe collects non-personal information about your visit to this Site and may also record mouse clicks, mouse movements and scrolling activity, as well as any text you type into this Site. However, SocialSafe does NOT collect personally identifiable, sensitive, personal or financial information. Any information that SocialSafe collects is used for reporting on the demographics of visitors and to help SocialSafe provide an improved visitor experience. Information collected is available only to SocialSafe and is NOT passed on to third parties.

Security

All information is stored within a secure database. The data collected from this Site is protected from unauthorised access.

Accuracy of Collected Data

DAD will on its own initiative, or at your request, replenish, rectify or erase any incomplete, inaccurate or outdated personal data.

Feedback

Please use the contact form held within the contact section to contact DAD via the site.

"Cookies"

DAD does not use 'Cookies'.

Changes

DAD reserve the right to change, modify or withdraw access to this Site, or the content of these pages at any time without prior notice.

Version 1.2

Privacy Policy for the DADapp Application

This Privacy Policy is applicable to this Application only and does not cover any other applications, including any third party applications that interact with DAD but are not developed by DAD Solutions Ltd.

Data Protection Act

DAD is committed to the privacy of its customers and observes all of the requirements of the Data Protection Act 1998. DAD Solutions Limited is registered with the Information Commissioner’s Office (Registration No. Z184141X)

Personal Information

In respect of the Application and your licence, the only personal information held by DAD, is your name and email address and the names and email addresses of those people who are using any of the other licence keys provided with your licence. This information is NOT passed on to Third Parties.

In order to respond to your questions and to keep you informed of future developments, you are able to register with DAD following downloading of the Application. This registration is entirely your choice. This registration information is NOT passed on to Third Parties. The information you provide may be used for the purposes of sending e-mails to you and by registering, you agree to receive e-mails from DAD. These e-mails may contain information about products supplied by our associate company, iBundle Limited, or companies owned in full or part by iBundle Limited. If you wish to deregister you can do so by responding to the e-mail you receive.

Access to your data

DAD is an installed application, rather than being hosted on an external server. This means your data and the data you share is not held or seen by us, but rather is held on your own computers and those with which you have decided to share information. The only time DAD holds data at all on an external server is when you send data to different networks using the DAD web service. The data is held until the DAD users you are sharing the data with have downloaded it, at which point the data will be deleted from the external server.

Application Communication to DAD Server

The Application does not share any information with the server, DAD Solutions Limited or third parties, except for checking your licence key and its validity.

Notifications sent by Application

No notifications or other communications are sent by the Application.

Version 1.2

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